Customers should be able to access their services after an Optus spokesman confirmed services had been restored by Wednesday evening. (Joel Carrett/AAP PHOTOS) By Tara Cosoleto and William Ton in Melbourne OPTUS mobile and internet services have been restored after a nationwide outage left millions of Australians disconnected for more than nine hours. Customers should be able … Read more
Crisis management is fairly simple, but it appears to be too hard for the nation’s second-largest telco and its chief executive. Surely she can’t survive another scandal? Source link
But the undignified sight of Communications Minister Michelle Rowland pleading with Optus to give its customers more information means Bayer Rosmarin is likely to face her second political firestorm in a year, after Optus was scarred by one of the biggest public cyberattacks this country has seen in late 2022. With all services restored on … Read more
Stores and cafés could not take digital payments; public transport systems stopped working; the two-factor authentication that secures things ranging from online transactions to work IT systems access were gone; GPs couldn’t dispense e-prescriptions; call centres and health advice lines were down; people roamed lost around city streets bereft of Google Maps and, worst of … Read more
“The inability to contact 000 from a landline is ludicrous.” Diane, from NSW, is not happy with Optus. She’s not the only one. Hundreds of our readers have shared their experience, from frustrating to life threatening. We have published some of their responses below. Dozens of people wrote in to 9news.com.au telling their stories of … Read more
The network dropped out about 4am on Wednesday, with Optus customers and businesses unable to connect to the internet or make or receive calls. An Optus spokesman confirmed some of its services were gradually being restored from about 1pm. “This may take a few hours for all services to recover and different services may restore … Read more
Today, millions of Optus customers woke up to find that their Optus services weren’t working. Businesses couldn’t process payments, trains in Melbourne had service disruptions, ambulances in Victoria couldn’t call people back if they needed more information. All major hospitals in Victoria were affected by the outage, as were hospitals in the Metro North Hospital … Read more
Optus says a “technical network fault” was to blame for a nationwide outage on Wednesday but would not elaborate further until a “thorough, root-cause analysis” is conducted. Key points: Optus says a “technical fault” was to blame for the nationwide outage on Wednesday CEO Kelly Bayer Rosmarin defended the company’s communications about the outage Services gradually … Read more
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Mr Mkazi, who migrated from Jordan to Australia in 2007, said the problems with the EFTPOS system started about 1am (2am AEDT), just before the telecommunications provider went dark at about 4am Sydney time. Even after his temporary set-up was organised, Mr Mkazi said, many customers who relied on their phones to make payments were … Read more