Minister for Communications Michelle Rowland says too early to say whether Optus customers should be compensated for outage

Minister for Communications Michelle Rowland says too early to say whether Optus customers should be compensated for outage

With Optus services slowly returning, many customers affected by the outage are asking whether they will be entitled to any kind of compensation. The telecommunications blackout affected millions of people across the country — causing major delays for commuters and impacting health services as well as affecting both personal and business customers. WATCH THE VIDEO … Read more

Optus outage damages businesses and gig economy workers

Optus outage damages businesses and gig economy workers

Optus has apologised after leaving the Australian economy reeling with an outage leaving hundreds of thousands of businesses without internet access and other services. Millions of Australians were without mobile and NBN services after the nation’s second largest telecommunications provider reported outages early on Wednesday. The telco says that its services have now been restored, … Read more

Optus outage damages businesses and gig economy workers

Optus outage damages businesses and gig economy workers

Optus has apologised after leaving the Australian economy reeling with an outage leaving hundreds of thousands of businesses without internet access and other services. Millions of Australians were without mobile and NBN services after the nation’s second largest telecommunications provider reported outages early on Wednesday. The telco says that its services have now been restored, … Read more

Frustrations flare as Optus leaves millions in the digital dark

More than 10 million Optus customers were fraught with frustration today by a network-wide outage that impacted both personal and business customers. The nationwide tech collapse was first reported about 4am, affecting mobile, landline and broadband services. Service was restored to some Optus customers about 1pm but was not fully restored until hours later. READ … Read more

Optus services restored after ‘costly’ nine-hour outage

Optus services restored after ‘costly’ nine-hour outage

Customers should be able to access their services after an Optus spokesman confirmed services had been restored by Wednesday evening. The network dropped out about 4am on Wednesday, with Optus customers and businesses unable to connect to the internet or make or receive calls. Optus customers and businesses were unable to connect to the internet … Read more

Optus Outage: Class action lawsuit threatened as customers demand compensation

Optus Outage: Class action lawsuit threatened as customers demand compensation

Optus customers are threatening legal action over Wednesday’s mass outage, with thousands of businesses unable to trade and millions of Australians unable to access essential services. More than 10 million customers and 400,000 businesses were impacted after the telecommunications giant’s mobile services went down at 4am AEDT and remained offline for the majority of the … Read more

Optus services restored after ‘costly’ nine-hour outage

Optus services restored after ‘costly’ nine-hour outage

Customers should be able to access their services after an Optus spokesman confirmed services had been restored by Wednesday evening. The network dropped out about 4am on Wednesday, with Optus customers and businesses unable to connect to the internet or make or receive calls. Optus customers and businesses were unable to connect to the internet … Read more