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Optus customers will receive extra data as part of the telco giant’s apology following an hours-long outage that… Source link

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Optus customers will receive extra data as part of the telco giant’s apology following an hours-long outage that… Source link

Optus customers will receive extra data as part of the telco giant’s apology following an hours-long outage that… Source link

Small telcos have emerged as the winners of Optus’s disastrous communications outage, raking in record numbers as customers fled their embattled competitor. Australia’s telco industry is fairly centralised, with the main players — Optus, Telstra and Vodafone — lending their networks to several smaller, less popular providers. That’s why, when Optus went down on Wednesday, … Read more

Optus has announced its customers have been offered 200GB of free data as compensation for the network outage that rocked the nation. Millions of Australians were affected on Wednesday when they were hit by the 14-hour outage and Optus has moved to make amends. More information on how customers can claim the bonus data will … Read more

In a statement on Thursday, Optus said: “In common with major global telecommunication networks, the Optus network is designed with multiple layers of fallback and redundancy. At the heart of this is a modern intelligent router network developed with the world’s leading vendors. “Despite this, a network event yesterday triggered a cascading failure which resulted … Read more

This week’s Optus outage affected 10 million people and hundreds of businesses. One of the early reasons given for the failure was a fault in the “core network”. The latest statement from the company points to “a network event” that caused the “cascading failure”. The internet is complex, so most carriers, including Optus, use the … Read more

Ms Bayer Rosmarin did do the single most important thing after a disaster: she apologised. But her calls appeared random and ad hoc, adding to an impression of confusion, when Optus could have gone on the front foot with an early statement saying that the telco had a problem in its data centres and assuring … Read more

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