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Optus outage compensation floated; Labor industrial relations bill split by Senate; Joe Biden urged to drop Julian Assange charges

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Optus outage compensation floated; Labor industrial relations bill split by Senate; Joe Biden urged to drop Julian Assange charges

Acting Prime Minister Richard Marles says Australia’s second-largest telecommunications company has to explain why its network failed on Wednesday. He said Optus needs to explain “exactly what happened here”. “I mean, we saw customers lose service in some cases for up to 14 hours, that obviously had a really big impact on their businesses, on … Read more

Optus outage compensation floated; Labor industrial relations bill split by Senate; Joe Biden urged to drop Julian Assange charges

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Optus outage compensation floated; Labor industrial relations bill split by Senate; Joe Biden urged to drop Julian Assange charges

Acting Prime Minister Richard Marles says Australia’s second-largest telecommunications company has to explain why its network failed on Wednesday. He said Optus needs to explain “exactly what happened here”. “I mean, we saw customers lose service in some cases for up to 14 hours, that obviously had a really big impact on their businesses, on … Read more

Calling Optus for answers… | The Squiz

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Calling Optus for answers… | The Squiz

The Squiz After a bruising day of criticism and scrutiny, Optus announced its make-good offer after its national network outage on Wednesday that left 10 million customers and 400,000 businesses up the creek without a phone or Wi-Fi connection for 14 hours. Consumer and small business customers will get 200 gigabytes of bonus data, while … Read more

Campaign calls for cash protections in wake of Optus outage

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The unprecedented Optus outage that hit more than 10 million Australians on Wednesday has fed into a call for banks and businesses to keep cash options open. Cash Welcome campaign coordinator Jason Bryce has called on banks to stop closing branches and ATMs, and for the government to protect cash access and payments. “Power, internet … Read more

Customer’s slam Optus over ‘token’ internet compensation after nationwide outage

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Customer’s slam Optus over ‘token’ internet compensation after nationwide outage

Optus customers have slammed what the company calls a “token gesture” after a nationwide blackout left users without phone or internet access for more than 12 hours. Payment, transport, and health services were thrown into chaos on Wednesday after operations at Australia’s second biggest telco suddenly went dark about 4am. With millions of users impacted … Read more

Live updates: US Federal Reserve ‘not confident’ interest rates are high enough, Wall Street slips, ASX set for modest start

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Live updates: US Federal Reserve ‘not confident’ interest rates are high enough, Wall Street slips, ASX set for modest start

Staying overseas, and the Bank of Canada says the era of super-low interest rates we’ve seen in the past is likely over, and households and businesses should be prepared to face higher borrowing costs than they’ve been used to. “It’s not hard to see a world where interest rates are persistently higher than what people … Read more

Why having a crisis plan is not enough

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Why having a crisis plan is not enough

There’s an old saying in the crisis management business that the most effective form of crisis management is to take steps to prevent a crisis from happening in the first place. But the latest debacle to engulf Optus is a reminder for businesses everywhere of what happens when you don’t prepare. The story still has … Read more