research suggests phone users leave their network supplier for price reasons, not reliability

research suggests phone users leave their network supplier for price reasons, not reliability

“The impact [in customer churn] might be higher than Optus’ cyber incident last year, and the higher cost-of-living pressures coupled with price increases could promote higher than usual churn rates across mobile network operators,” Telsyte principal analyst Foad Fadaghi said. “MVNOs will most likely benefit.” MVNOs, or mobile virtual network operators, are providers that resell … Read more

How to get your free data, how to get compensation explained

Optus has started its campaign to make amends for this week’s 13-hour outage that left an estimated 10 million customers cut off from their mobile, broadband, and landline coverage. The telco has announced it will offer a bonus 200GB of data as compensation to eligible customers. Here’s how you can get your free data from … Read more

Optus offers customers 200GB of free data as compensation for network outage

Optus offers customers 200GB of free data as compensation for network outage

Video: Optus offers customers 200GB of free data as compensation for network outage Optus offers customers 200GB of free data as compensation for network outage We’re sorry, this feature is currently unavailable. We’re working to restore it. Please try again later. Dismiss Skip to sections navigationSkip to contentSkip to footer Optus customers give cool reception … Read more

Optus Customers Switching Providers After Outage

Optus Customers Switching Providers After Outage

Optus mobile and internet services may be back online, but the fallout from the headline-grabbing outage continues. Ten million Optus customers were left without phone or broadband access for up to 12 hours on Wednesday, and it seems a good number wasted no time in jumping ship to more reliable – and affordable – providers. … Read more

Perth’s Optus Stadium has drawn more consumer anger after the outage. Another case of the ‘stadium curse’?

Perth’s Optus Stadium has drawn more consumer anger after the outage. Another case of the ‘stadium curse’?

Looming over the Swan River in Perth, a shiny sporting structure boldly declares “OPTUS STADIUM Yes”. After the disastrously prolonged communication outage this week, many will have shouted “No”, or other words requiring asterisks in respectable media. Sport stadium naming rights are controversial at the best of times – so why do corporates pay so … Read more