Got a text from Optus offering compensation? It might be a scam
Scammers are using the outage to send phishing links. Source link
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Could the Optus outage happen again?
ELIAS CLURE, REPORTER: This is Stewy and his job is to catch snakes. STEWART GATT, SNAKE CATCHER: 24 hours, 7 days a week on call and we just go from house to house as people require us, removing venomous snakes from people’s houses backyards, businesses, vehicles. You name it, we’ve probably caught it. ELIAS CLURE: … Read more
Compensation could be sought after data solution slammed
“Obviously, we’re asking all of our business customers irrespective of their size to contact either their direct account manager, or else our business care line, and we’re going through each customer’s concerns and we’ll continue to do that,” she said. Telecommunications industry ombudsman Cynthia Gebert said her office could force payments of up to $100,000 … Read more
PM will offer Australia as climate refuge to Tuvalu; Labor industrial relations bill split by Senate; Joe Biden urged to drop Julian Assange charges
The Reserve Bank has given itself scope to lift interest rates even further to bring inflation under control. Releasing its latest quarterly outlook on the economy this morning, the bank said strong population growth, ongoing demand for services, construction by the public and private sectors and the prospect of an El Nino weather pattern were … Read more
Optus outage: company’s offer of free data as compensation criticised as ‘hollow gesture’ | Optus
Optus’s offer of free data to customers and small businesses left without phone or internet services on Wednesday has been labelled inadequate and a “hollow gesture” as the industry ombudsman advises Optus may be on the hook for more compensation. On Thursday, the telco’s embattled CEO, Kelly Bayer Rosmarin, said the company was “deeply sorry” … Read more
Optus dials up bid to mend frayed customer relations
Optus is picking up the shattered remains of customers’ confidence as it faces the fall out from its… Source link
Optus offers 200GB of data as compensation for outage
Telco Singtel Optus has offered eligible post-paid customers, both businesses and consumers, an extra 200GB of data as compensation for the massive outage on Wednesday. The extra data can be used from 13 November onwards until the end of the year. Customers have been advised to visit the Optus Web site to find out how … Read more
Optus data handout ‘inadequate’ after outage
The telco experienced a 12-hour outage on Wednesday, which prevented 10 million people and businesses from making and receiving calls, or completing transactions. Optus has said it will provide customers with an extra 200GB of data to reward their “patience and loyalty”. But Small Business and Family Enterprise Ombudsman Bruce Billson said issues faced by … Read more
Optus customers blast ‘token’ compensation after nationwide outage
Optus customers have slammed what the company calls a “token gesture” after a nationwide blackout left users without phone or internet access for more than 12 hours. Payment, transport, and health services were thrown into chaos on Wednesday after operations at Australia’s second-biggest telco suddenly went dark about 4am. With millions of users impacted by … Read more
Too little, too late: Optus tries to amp up its apology, but keeps dialling wrong number
Friday November 10, 2023 Advertisement Advertisement Noosa Heads – Golf course frontage IRL Opening Night, La Boite Theatre Rescue choppers pluck two from ocean off Mooloolaba after light plane ditches at sea No man is an island: Why new leader of tiny Nauru snubbed Pacific leaders’ gathering Genex flags revenue boost from Tesla as fire … Read more