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Optus has been widely criticised for its response to a nationwide outage and could be on the hook… Source link

As if Wednesday’s mass outage wasn’t enough for Optus customers, they are now being targeted by scammers. Optus has revealed its compensation package for the millions of customers who were impacted by the mass outage, but that hasn’t stopped scammers trying to take advantage. Scamwatch has warned Aussies about a new scam text message, which … Read more

“We’re definitely happy to work with any inquiries,” Bayer Rosmarin said. “Our objective is to have a network that’s up 100 per cent of the time, and we’re keen for any learnings and eager to assist.” Loading But industry ombudsman Cynthia Gebert has said the company could be compelled to financially compensate individuals or businesses … Read more

Normal text sizeLarger text sizeVery large text size It was just after 4am on Wednesday that the day from hell began for Optus. At about 7.45am, 3 hours and 45 minutes after the massive disruption began hitting its entire customer-facing network, chief executive Kelly Bayer Rosmarin arrived at the telco’s Macquarie Park network operations centre … Read more

Normal text sizeLarger text sizeVery large text size It was just after 4am on Wednesday that the day from hell began for Optus. At about 7.45am, 3 hours and 45 minutes after the massive disruption began hitting its entire customer-facing network, chief executive Kelly Bayer Rosmarin arrived at the telco’s Macquarie Park network operations centre … Read more

Optus has again apologised for Wednesday’s large-scale outage, lasering in on impacted business customers and announcing the creation… Source link

Optus has again apologised for Wednesday’s large-scale outage, lasering in on impacted business customers and announcing the creation of a specialist hotline for complaints. Optus teams had “worked into the night” in an attempt to take as many calls from disgruntled customers as possible, a spokesperson for the carrier said on Saturday. “We understand and … Read more

Optus announced on October 3, 2022 that it was hiring Deloitte to do an independent external review – recommended by Ms Bayer Rosmarin – to understand how the attack occurred, and said it could “help others in the private and public sector where sensitive data is held.” “I am committed to rebuilding trust with our … Read more

Customers will get an extra 200GB of data for their “patience and loyalty”, although a Labor minister has already said he would be “amazed if it’s enough”. The telco experienced a 12-hour outage on Wednesday, which prevented 10 million people and businesses making and receiving calls, or completing transactions. The consumer watchdog says guarantee provisions … Read more