Optus says Wednesday’s 14-hour outage was the result of a routine software upgrade that took Optus’s network offline and forced staff to physically reboot services across the country. It comes as the company moved to establish a dedicated complaints team for small businesses affected and said it would work to “resolve concerns” after criticism of … Read more
Optus is blaming a software upgrade for an outage that left millions without phone connections and internet services…. Source link
It had previously been coy about the root cause of the outage, with CEO Kelly Bayer Rosmarin telling this masthead last week that the failure was “a network event” that “triggered a cascading failure which resulted in the shutdown of services to our customers”. The under-fire telco is offering free data to disgruntled customers – … Read more
It had previously been coy about the root cause of the outage, with CEO Kelly Bayer Rosmarin telling this masthead last week that the failure was “a network event” that “triggered a cascading failure which resulted in the shutdown of services to our customers”. The under-fire telco is offering free data to disgruntled customers – … Read more
Optus said it has traced the root cause of a near-full-day outage of its network last week to bad route data from an “international peering network” that was allowed to propagate through its own network. The telco disclosed the apparent root cause ahead of a senate inquiry into the outage on Friday this week, which … Read more
UBS data shows household income from superannuation is running hot, making the economy more resilient to interest rate rises and inflation stickier. – James Thomson Network failures happen. But how the telco so badly botched its response to this episode, 12 months after its hacking disaster, is bewildering. – James Thomson Optus has become another … Read more
Normal text sizeLarger text sizeVery large text size It was just after 4am on Wednesday that the day from hell began for Optus. At about 7.45am, 3 hours and 45 minutes after the massive disruption began hitting its entire customer-facing network, chief executive Kelly Bayer Rosmarin arrived at the telco’s Macquarie Park network operations centre … Read more
Optus has been forced to apologise after a customer received a very blunt response from staff when he contacted the company with a question in the wake of its disruptive, hours-long outage. The telco’s response to the massive 12-hour nationwide blackout on Wednesday that affected 10 million customers has been to give them up to an … Read more
Today marks 596 days until the commencement of APRA Prudential Standard CPS 230 Operational Risk Management (CPS 230). While that number sounds like there remains adequate time to prepare, many APRA regulated firms have already started implementing the principles of CPS 230 and are reaping the operational benefits. The Singtel Optus Pty Limited (Optus) outage … Read more
Cyber security minister Clare O’Neil is ready to introduce legislation bringing telecommunications companies under security of critical infrastructure legislation. Telcos were carved out when the Security of Critical Infrastructure Act (SoCI) came into force in 2018, partly because they were covered by the telecommunications sector security reforms (TSSR) passed in 2017. However, in light of Optus’ … Read more