Optus reveals outage caused by software upgrade

Optus reveals outage caused by software upgrade

Optus has blamed a software upgrade for last week’s outage, which left millions without phone connections and internet services. The 12-hour outage left 10 million individuals and businesses high and dry last Wednesday, unable to make or receive calls, or complete transactions. WATCH THE VIDEO ABOVE: Optus provides reason for crippling shutdown Watch the latest … Read more

Optus finally makes call on cause of outage chaos

Optus finally makes call on cause of outage chaos

A 12-hour outage on Wednesday left 10 million individuals and businesses unable to make or receive calls or complete transactions. The company said in a statement on Monday the cause was now known and steps had been taken to ensure it won’t happen again. “At around 4.05am Wednesday morning, the Optus network received changes to … Read more

Optus reveals software update as source of major 12 hour outage

Optus reveals software update as source of major 12 hour outage

Optus has revealed the source of its 12-hour system outage last week that left 10 million Australians without access to phones or internet, saying fixing it required the telecommunications giant to dispatch staff around the country. The company issued a statement on Monday afternoon saying the problem was related to a routine software upgrade on … Read more

Optus identifies cause of nationwide outage, says ‘changes to routing information’ after software upgrade to blame

Optus identifies cause of nationwide outage, says ‘changes to routing information’ after software upgrade to blame

Photo: AFP Optus says “changes to routing information” after a “routine software upgrade” was behind last week’s nationwide outage, affecting 10.2 million Australians and impacting 400,000 businesses. In a statement released on Monday afternoon, Optus says its network was affected by “changes to routing information from an international peering network” around 4:05am AEDT last Wednesday, … Read more

Optus reveals cause of 14-hour nationwide outage, announces ‘steps to ensure it will not happen again’ after technical issue

Optus reveals cause of 14-hour nationwide outage, announces ‘steps to ensure it will not happen again’ after technical issue

Optus has revealed a technical issue was the cause of its 14-hour nationwide outage last Wednesday, adding it had “taken steps to ensure it will not happen again.” In a statement on Monday, the telecommunications provider again offered its apologies to customers after millions of Australians were suddenly left unable to use their phones, explaining … Read more

Optus identifies cause of nationwide outage, says ‘changes to routing information’ after software upgrade to blame

Optus identifies cause of nationwide outage, says ‘changes to routing information’ after software upgrade to blame

Optus says “changes to routing information” after a “routine software upgrade” was behind last week’s nationwide outage, affecting 10.2 million Australians and impacting 400,000 businesses. Key points: A routine software outage was to blame for Optus’ nationwide blackout last week The telco says it has taken steps to ensure the outage does not happen again The … Read more

Optus reveals cause of massive network outage which crippled nation

Optus reveals cause of massive network outage which crippled nation

Optus has revealed the cause of an outage that crippled the nation, leaving millions of customers without phone or internet reception and affecting thousands of businesses. Last Wednesday’s nationwide outage has been blamed on changes to “routing information” following a software upgrade at the telco. “At around 4.05am Wednesday morning, the Optus network received changes … Read more

Telco reveals cause of network failure, but experts say questions remain unanswered

Optus has revealed the cause of last week’s massive network outage, blaming a routine software update gone wrong, but some experts say key questions remain unanswered even after the explanation. The telco, which admitted it took longer than it would have liked to investigate the cause, said routers disconnected from its core network after the … Read more