The cause behind the Optus outage explained

The cause behind the Optus outage explained

Optus has revealed the cause behind last Wednesday’s network outage, which affected about 10 million customers Australia-wide for more than 12 hours. So, for those of us that don’t speak tech, what does it mean? Let’s look first at the (quite technical) statement issued by Optus on Monday, then figure out what it means. The … Read more

Optus customers switch to Telstra following outage

Optus customers switch to Telstra following outage

Telstra CEO Vicki Brady says some Optus customers defected to Telstra last week during the nationwide outage on Wednesday. Addressing shareholders at the company’s investor day this morning, Ms Brady said while she took no pleasure in seeing issues at her competitor, Telstra had seen an increase in customers. Last week there was a 14-hour … Read more

Identity of third-party who brought down network revealed

Identity of third-party who brought down network revealed

Optus said those updates were sent “following a routine software upgrade”. The Optus source added that the software update occurred at the Singtel Internet Exchange, not on the Optus network. Once received, the routing information changes then propagated through multiple layers in the Optus network and exceeded “preset safety levels” on key routers that could … Read more

Identity of third-party who brought down network revealed

Identity of third-party who brought down network revealed

Optus said those updates were sent “following a routine software upgrade”. The Optus source added that the software update occurred at the Singtel Internet Exchange, not on the Optus network. Once received, the routing information changes then propagated through multiple layers in the Optus network and exceeded “preset safety levels” on key routers that could … Read more

Optus customers defect to Telstra after outage

Optus customers defect to Telstra after outage

Telstra has gained new customers following the 14-hour Optus outage last week, the nation’s biggest telco has confirmed. But the exact number of disgruntled customers defecting from Optus this time around was yet to be determined. Speaking at the annual investor day, Telstra chief executive Vicki Brady said it was a similar experience to last … Read more

Optus customers defect to Telstra after outage

Optus customers defect to Telstra after outage

Telstra has gained new customers following the 14-hour Optus outage last week, the nation’s biggest telco has confirmed. But the exact number of disgruntled customers defecting from Optus this time around was yet to be determined. Speaking at the annual investor day, Telstra chief executive Vicki Brady said it was a similar experience to last … Read more

Identity of ‘third party’ behind Optus outage revealed

Identity of ‘third party’ behind Optus outage revealed

The mysterious “international peering network” that contributed to Optus’ major network failure last week was its parent company, Singtel, based in Singapore, it has been claimed. Sources claim that Optus have not named Singtel publicly because its board was visiting Sydney last week for discussions with Optus executives, the Sydney Morning Herald reported. An Optus … Read more