How can we let one failure create so much havoc?

How can we let one failure create so much havoc?

So yes, let’s help stop the carnage as soon as possible, but let’s not pretend we have some high moral ground to stand on when it comes to protecting civilian populations in times of war.Lawrence Pope, Carlton North We need to try something newContinuous, and total, Israeli control of Palestinian life and economy, in the … Read more

Optus customer reveals sneaky catch when trying to claim data as compensation for massive outage – as Harvey Norman owner sticks up for telco boss

Optus customer reveals sneaky catch when trying to claim data as compensation for massive outage – as Harvey Norman owner sticks up for telco boss

An Optus customer has revealed the sneaky reason they were unable to claim extra data provided as compensation for the massive outage last week.  Aussie man Twaj shared a video where he showed the 100GB of free data he was eligible to claim following Optus’ nationwide blackout last Wednesday. Some 10million Aussies were caught up … Read more

O’Neil to add telcos to SOCI legislation following Optus outage

O’Neil to add telcos to SOCI legislation following Optus outage

O’Neil to add telcos to SOCI legislation following Optus outage Telecommunication companies may soon be classed as critical infrastructure under new legislation, following a major Optus outage last week. Minister for Home Affairs and Cyber Security Clare O’Neil has said that telcos could soon be covered under the Security of Critical Infrastructure Act (SOCI), which … Read more

Aussies rally against cashless society following Optus outage

Aussies rally against cashless society following Optus outage

Businesses and customers are rallying against the big banks and pushing to keep physical money in circulation, instead of forcing Australians to pay via cards. Almost 150,000 people have now signed an online petition, arguing a cashless economy is unreliable and costs businesses thousands of dollars every year in fees. WATCH THE VIDEO ABOVE: Business … Read more

Telstra says they have picked up aggrieved customers, says Telstra CEO

Telstra says they have picked up aggrieved customers, says Telstra CEO

Pressure is mounting on Optus CEO Kelly Bayer Rosmarin.Credit: Photo: Natalie Boog Communications Minister Michelle Rowland and Emergency Management Minister Murray Watt and their departments have begun developing such emergency roaming capabilities, work that was already underway before last week’s outage. But that was a very different proposition to network-sharing in the event of an … Read more

Telstra says they have picked up aggrieved customers, says Telstra CEO

Telstra says they have picked up aggrieved customers, says Telstra CEO

Pressure is mounting on Optus CEO Kelly Bayer Rosmarin.Credit: Photo: Natalie Boog Communications Minister Michelle Rowland and Emergency Management Minister Murray Watt and their departments have begun developing such emergency roaming capabilities, work that was already underway before last week’s outage. But that was a very different proposition to network-sharing in the event of an … Read more

How to negotiate a discount on your plan

Optus customers have shared their strategies for haggling internet and mobile contracts in the wake of last week’s unprecedented outage. The embattled telco revealed yesterday a “routine software update” gone wrong was to blame for a 13-and-a-half-hour outage, which left more than 10 million customers without phone or broadband coverage. Amid widespread calls for compensation, … Read more

Optus resellers make few or no announcements of compensation after nationwide network outage | Optus

While Optus has moved to placate its own customers left disconnected for nearly a whole day during the national outage last week, companies that resell mobile services on the Optus network have offered substantially less or made no announcements about compensation in the past week. Since the 14-hour outage – caused by a routine software … Read more

Gerry Harvey joins the CEO cheerocracy

Gerry Harvey joins the CEO cheerocracy

After going AWOL on the morning of the outage, Bayer Rosmarin popped up in the afternoon to say the cause was so technical that “there is no soundbite that is going to do it justice”. Five days later, Optus released a statement saying the cause was a routine systems upgrade. This was precisely what experts … Read more