Optus outage outs Clarence Valley businesses and customers I Australian Rural & Regional News

Optus outage outs Clarence Valley businesses and customers I Australian Rural & Regional News

Emma Pritchard and Rodney Stevens, Clarence Valley Independent Across the country, more than 10 million Optus customers were left red-faced on November 8 when one of Australia’s leading telecommunications networks experienced a nationwide outage, leaving many without phone and internet access for more than 12 hours. Transport and health services were thrown into chaos, and … Read more

Optus has offered customers free data to compensate for its network outage. Is it enough?

Optus has offered customers free data to compensate for its network outage. Is it enough?

Key Points Optus has offered eligible postpaid plan customers 200GB of data as compensation for its network outage. The Telecommunications Industry Ombudsman says it’s had an increase in complaints. An industry expert says the cost of data for telcos is “minimal” because most data doesn’t leave the carrier network. When Melbourne cafe owner Theo Roussos … Read more

Australians seek answers after telecoms outage – World

Australians seek answers after telecoms outage – World

View of an Optus shop in Sydney, Australia Nov 8, 2023. [Photo/Agencies] The Australian government has ordered an inquiry into a major network failure that hit the country”s second-largest telecoms provider, Optus, on Nov 8. Up to 10 million customers were left without mobile, landline and internet access for more than 12 hours that day, … Read more

Hack to turn free Optus 200GB data compensation from network outage into cash boost

Hack to turn free Optus 200GB data compensation from network outage into cash boost

A tech expert has revealed a sneaky hack for frustrated Optus customers to turn their data compensation into a cash boost following the telco giant’s nationwide outage last week. The 12-hour outage left 10 million individuals and businesses without connection last Wednesday, unable to make or receive calls, or complete transactions. WATCH THE VIDEO ABOVE: … Read more

Optus insiders make bombshell claim about the nationwide outage that left 10 million Australians in the dark – as tech expert reveals how you can turn your free data into cash

Optus insiders make bombshell claim about the nationwide outage that left 10 million Australians in the dark – as tech expert reveals how you can turn your free data into cash

By Eliza Mcphee For Daily Mail Australia Published: 20:01 EST, 14 November 2023 | Updated: 21:13 EST, 14 November 2023 Optus insiders have claimed last week’s outage was bound to happen because the telco’s systems were not ready for an upgrade. The company on Monday revealed a ‘routine software upgrade’ had triggered the blackout last … Read more

Optus boss Kelly Bayer Rosmarin says customers affected nationwide outage ‘don’t want’ financial credit

Optus boss Kelly Bayer Rosmarin says customers affected nationwide outage ‘don’t want’ financial credit

Cash compensation is looking unlikely for Optus customers left in the lurch amid the telco’s chaotic outage last week, with under-fire chief executive Kelly Bayer Rosmarin knocking back the prospect of a refund. Ms Bayer Rosmarin made the comments during a private briefing to investors the day after Optus’ services went down for more than … Read more