“I haven’t seen any reports today,” Bayer Rosmarin said after a 3-second pause. “I’ve been preparing for being here.” Optus has faced widespread criticism for its handling of the outage, with some customers left unable to make triple zero emergency calls, while train networks, businesses and hospitals were also impacted. Senate inquiry chair Senator Sarah … Read more
During the 12-hour network event on November 8, Australian individuals and businesses were unable to make calls, access the internet or complete transactions. In response, the company apologised and customers – including businesses that lost thousands in sales – were offered 200GB of extra data, or free data on weekends if they were on prepaid … Read more
As the hearing draws to a close, Greens Senator Sarah Hanson-Young says she is “flabbergasted” that Optus hadn’t considered letting its customers roam onto the Telstra or TPG networks during the national outage. “Is it because you don’t want your customers being able to roam on a competitor’s network? Is this about protecting your own … Read more
Well, no. While Optus has recently run scenario planning on an outage that could take out a single state – its recent tests included the loss of Western Australia and South Australia – nothing like the total shutdown we saw last week had been war-gamed. “We didn’t have a plan in place for that specific … Read more
Trusted and independent source of local, national and world news. In-depth analysis, business, sport, weather and more. Source link
“You provide a service to over 10 million people and not just individuals – government agencies, emergency services, businesses – and all they got for hours, was a couple of lines that said, ‘sorry our services out we’re working on it,” Senator Hanson-Young said. Source link
“I wanted to ensure that, before I spoke, and given how little information we had about the cause and potential restoration time, that we could at least rule out the possibility of malicious activity to reassure our customers and the nation,” Ms Bayer Rosmarin said. Source link
One Nation senator Malcolm Roberts has asked about compensation for Optus customers who may have been unable to settle a house purchase, for example, amid criticisms that the 200GB of free data for affected customers doesn’t go far enough. “On the issue of consequential losses, senator, we felt that this was an issue that’s much … Read more
One Nation senator Malcolm Roberts has asked about compensation for Optus customers who may have been unable to settle a house purchase, for example, amid criticisms that the 200GB of free data for affected customers doesn’t go far enough. “On the issue of consequential losses, senator, we felt that this was an issue that’s much … Read more
Optus boss Kelly Bayer Rosmarin revealed 228 calls to triple-zero were unable to go through during a 12-hour outage that affected millions of Australians on November 8. “We absolutely believe that the triple-zero system should have worked and it’s critical for all Australians that the system can be relied upon,” she told a Senate inquiry … Read more