“NBN Co has been designated the statutory infrastructure provider and is required to offer fixed line connections to all households, [and] Telstra is the universal service provider, with obligations to supply voice services to all households,” Optus’ submission said. “Telstra receives around $230 million each year to compensate for these obligations, $100 million from government … Read more
Optus has submitted to the Senate Standing Committee on Environment and Communications a full account on what it thinks caused the massive outage last 8 November that crippled its subscribers: 90 Cisco provider edge routers automatically self-isolated to protect themselves from an overload of IP routing information. Previously, the telco attributed the outage to a … Read more
This morning Optus’s chief executive Kelly Bayer Rosmarin faced a grilling about the telco’s unprecedented network outage which saw millions of customers without access to phone and internet services. Here’s a look at what she had to say. More than 200 calls to triple-0 failed during the outage After widespread reports that some mobile customers … Read more
During the 12-hour network event on November 8, Australian individuals and businesses were unable to make calls, access the internet or complete transactions. In response, the company apologised and customers – including businesses that lost thousands in sales – were offered 200GB of extra data, or free data on weekends if they were on prepaid … Read more
During the 12-hour network event on November 8, Australian individuals and businesses were unable to make calls, access the internet or complete transactions. In response, the company apologised and customers – including businesses that lost thousands in sales – were offered 200GB of extra data, or free data on weekends if they were on prepaid … Read more
“I haven’t seen any reports today,” Bayer Rosmarin said after a three-second pause. “I’ve been preparing for being here.” Optus has faced widespread criticism for its handling of the outage, with some customers left unable to make triple zero emergency calls, while train networks, businesses and hospitals were also impacted. Senate inquiry chair Senator Sarah … Read more
Ms Bayer Rosmarin was called upon to front up to a Senate inquiry about what went wrong on Wednesday November 8, when customers around Australia woke up to no service. Source link
Kelly Bayer Rosmarin has dodged questions about her future as the Optus boss, telling a Senate inquiry that her ”entire focus” has been on the fallout of the telco’s 12-hour communications blackout, rather than her career. The embattled CEO defended her leadership before the inquiry in Canberra on Friday, where she was grilled for two … Read more
November 17, 2023 09:59 | News Optus boss Kelly Bayer Rosmarin has come under the microscope after the telco suffered an outage that left millions without phone or internet services. During the 12-hour network event on November 8, Australian individuals and businesses were unable to make calls, access the internet or complete transactions. In response, … Read more
“You provide a service to over 10 million people and not just individuals – government agencies, emergency services, businesses – and all they got for hours, was a couple of lines that said, ‘sorry our service is out we’re working on it,” Senator Hanson-Young said. Source link