Optus CEO Kelly Bayer Rosmarin has resigned after a chaotic outage that disconnected millions of Australians from their phones and the internet, bringing much of the country to a grinding halt. Bayer Rosmarin – who was appointed in 2020 – dodged the question about whether she would remain at the helm of the telecommunications giant … Read more
Kelly Bayer Rosmarin has resigned from Optus, days after she faced a grilling from senators over the telco’s outage that impacted millions of Australians. The announcement was made on Monday in a statement from Optus’ parent company Singtel. Ms Bayer Rosmarin said it had been an honour to serve as the company’s chief executive but … Read more
“I was also able to communicate Optus’ commitment to restore trust and continue to serve customers. Having now had time for some personal reflection, I have come to the decision that my resignation is in the best interest of Optus moving forward “It’s been an honour and privilege to lead the team at Optus and … Read more
Optus customers in Melbourne’s west have woken up to little or no coverage again after several towers were impacted by a cable break. Customers in the Melton area appeared to be the most affected, with complaints that calls and text messages wouldn’t go through. One frustrated customer took to Twitter, writing that Optus “has been … Read more
Optus customers in Melbourne’s west have woken up to little or no coverage again after several towers were impacted by a cable break. Customers in the Melton area appeared to be the most affected, with complaints that calls and text messages wouldn’t go through. One frustrated customer took to Twitter, writing that Optus “has been … Read more
Optus will consider running larger-scale simulations of network outage events in the future, after being surprised by the size and scale of its outage event on November 8. Optus managing director of networks Lambo Kanagaratnam (left), Optus CEO Kelly Bayer Rosmarin (right). The telco had prepared for more localised failures, such as fibre … Read more
Another Optus issue is affecting residents in Melbourne’s west as a number of mobile towers were taken out by a cable break. Residents in the Melton and surrounding area woke up to little or no mobile service on the Optus network on Monday morning. Many complained they couldn’t make calls or send text messages. Watch … Read more
SYDNEY – Australia’s second-largest telco, Optus, had no crisis plan when a network-wide outage left nearly half the country without phone or Internet connections for 12 hours, an executive told Parliament on Friday, acknowledging the company’s defences had failed. Optus chief executive Kelly Bayer Rosmarin said she was “deeply sorry” for the outage that cut … Read more
On 8 November 2023 at 04:05 AEDT millions of customers were left without phone and internet services after the Optus network dropped out leaving frustrated customers taking to social media to… Source link
“To achieve that, we need to be easy to do business with, and this requires simplification of our operating model. We have created one integrated product business unit, Customer Solutions, led by Matt Williams, that brings together our consumer and mass business product teams together, strengthening our operating model and delivering end-to-end solutions for customers … Read more