Simon Birmingham backs former NSW premier Gladys Berejiklian to replace Kelly Bayer Rosmarin as new Optus chief after major network outage

Simon Birmingham backs former NSW premier Gladys Berejiklian to replace Kelly Bayer Rosmarin as new Optus chief after major network outage

Shadow foreign minister Simon Birmingham has backed his former Liberal state colleague Gladys Berejiklian for the Optus chief executive position as the company seeks to fill the role vacated by Kelly Bayer Rosmarin’s resignation. Ms Bayer Rosmarin resigned on Monday, days after dodging questions on her future at a Senate inquiry into the telco’s mass … Read more

Optus CEO exit a ‘sacrifice for reputation gods’

Optus CEO exit a ‘sacrifice for reputation gods’

A “blame culture” behind Optus boss Kelly Bayer Rosmarin quitting the telco doesn’t necessarily benefit the wider community. In the wake of the November 8 outage that left millions of Australians without access to the internet or cell service, Ms Bayer Rosmarin quit on Monday and said it was in the best interests of Optus. … Read more

ASX closes higher, driven by commodities and energy stocks, as Fortescue shareholders reject remuneration report — as it happened

ASX closes higher, driven by commodities and energy stocks, as Fortescue shareholders reject remuneration report — as it happened

At today’s shareholder meeting, Fortescue received a message from shareholders. Reuters reports that the company’s annual remuneration report was not approved, partly due to special payments to executives last year. It’s a first strike for the company. Reuters: The board of the iron ore and green energy company had approved special remuneration payments of A$1.98 … Read more

Outage causes grief for local businesses

Outage causes grief for local businesses

ZAIDA GLIBANOVIC By ZAIDA GLIBANOVIC ‘FRUSTRATED’ couldn’t adequately describe the way Latrobe Valley small business owners felt amid the national Optus network outage. More than 10 million Optus customers were affected by the nation-wide blackout on Wednesday, November 8 that put many without communication, internet and transaction access. John Papanikolaou has ran his small poultry … Read more

Optus CEO pays the price for communications failure

Optus CEO pays the price for communications failure

The reality is that the public expects both. Optus had already worn out too much goodwill in the hack of customer details in September last year to regard this simply as a technology problem. The silences on November 8 encouraged suspicions that the company had not done enough to improve risk management even after being … Read more

Lessons from Optus: Beware of ‘natural’ crises

Lessons from Optus: Beware of ‘natural’ crises

Every organisation, of whatever size, faces the risk of ‘natural’ crises. These are not crises caused by natural disasters but arise from the identified crisis risks particular to your specific industry.  If, for example, you are in the food business – whether you are a major manufacturer or a family-run restaurant – one of your … Read more

Optus outage disrupts Rosedale Pharmacy

Optus outage disrupts Rosedale Pharmacy

Businesses that don’t rely on the Optus network could largely weather the storm after the company’s telecommunications services went down on Thursday, November 9, for about 13 hours. However, as Rosedale Pharmacy found out, a business may be on Telstra and Vodafone, but if their customers use Optus, it can still cause major disruption. Pharmacy … Read more