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“Didn’t they learn from the previous saga that the first thing they had to do was cover off the government?” says one of Australia’s top corporate communication advisors, who would only speak anonymously given their work requires discretion. “Even if Optus didn’t know what was going on, you tell the government you’ve got a problem … Read more

Planning for inevitable outages Even if they’re not overseeing vast networks like Optus’, IT leaders and their executive counterparts must plan for outages, their own or those of their service providers, as even small or localized outages can still disrupt the business and its customers. “It’s important to review your business continuity plans and ensure … Read more

O’Sullivan said it was important to understand that the Optus chief executive and management report to the Singtel chief executive and board, not to the Optus board. The Optus board instead has statutory responsibilities such as work, health and safety issues and the financial accounts. “That’s the sort of stuff that the local board is … Read more

“That’s the sort of stuff that the local board is responsible for, it’s not an operating board in the sense of sitting regularly with management to review ongoing performance – that goes through Singtel,” said O’Sullivan. “That’s why you’re seeing a less frequent set of meetings with the local board.” The Optus board typically meets … Read more

Normal business interruption on Australian farms affects payroll and other banking, connectivity to heat collars, receiving alerts for faults in the milk vat or another key asset, and impact workplace safety. The Optus outage was caused when preset safety levels were triggered and routers disconnected from the Optus IP Core network. RMIT University’s School of … Read more

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Last year, after experiencing a massive cyberattack, Optus commissioned an analysis of the cause. When the resulting report came out, Optus tried to keep it secret, claiming legal professional privilege. But the court disagreed. Telco giant Optus has had some very bad days recently. First there was the national network outage on 8 November, which … Read more

For Bayer Rosmarin, judgment certainly came pretty swiftly following the Optus outage on November 8, leading to suggestions about the CEO’s possible exit being reported in The Australian Financial Review even before her appearance at the Senate committee hearing last Friday. None of Bayer Rosmarin’s polite rhetoric on Monday about “restoring trust” or Singtel’s references … Read more