Former ACMA Deputy Chair Richard Bean will lead a government review of the Optus outage which left some 10 million people without phone or internet connections. Richard Bean The government on Tuesday released the terms of reference for the review, with a focus on emergency calls, customer communications and complaints handling. It will also consider … Read more
A government-ordered investigation of the 14-hour nationwide Optus outage will examine its impact on the triple zero system and whether rival telcos can offer access to their services during network shutdowns. But the cause of the 8 November outage and the adequacy of the company’s compensation to millions of affected customers will not be examined. … Read more
The federal government probe into the nationwide Optus outage earlier this month will focus on concerns Australians weren’t… Source link
The federal government probe into the nationwide Optus outage earlier this month will focus on concerns Australians weren’t… Source link
A new probe into the Optus outage will examine how more than 200 calls to triple-0 failed to connect during the blackout. Communications Minister Michelle Rowland will on Tuesday release the terms of reference for review of the November 8 incident – which affected 10 million customers and disrupted small businesses, hospitals and train networks. … Read more
Optus has offered customers 200 gigabytes of free data as compensation for its network outage, a move that has been widely panned. Optus chief executive Kelly Bayer Rosmarin resigned from her position last week after presiding over both the major outage and a data breach 13 months earlier, with parent company Singtel now leading a … Read more
Class actions practice group leader Ben Hardwick said it was disappointing that Optus appeared to be refusing to accept “the umpire’s decision”. “Our clients who were impacted by this data breach just want this case to move forward and Optus is putting up another roadblock to their path to justice,” Mr Hardwick said. Former Optus … Read more
The federal government’s inquiry into this month’s massive Optus outage will hone in on concerns Australians were unable to access the triple-0 emergency service, and whether government messaging during the incident was up to scratch. Key points: A 14-hour Optus outage, where customers couldn’t access the internet or make phone calls, led to its CEO … Read more
Individual customers and affected businesses are being encouraged to have their say on the Optus outage as the federal government releases details about its review into the incident. The inquiry will scrutinise the operation of triple-zero calls and the broader impacts on the telecommunications industry, reports The Sydney Morning Herald. More than 10 million Optus … Read more
Optus executive Matt Williams.Credit: Dallas Kilponen Bayer Rosmarin had already made up her mind to depart Optus’ top job, Optus sources with direct knowledge of the situation said, before fronting the fiery two-hour Senate inquiry that laid bare widespread anger that such a critical service – the nation’s telecommunication’s infrastructure – could go down and … Read more