January 23, 2024 19:20 | News Optus says at least 2697 calls were unable to reach triple zero during an outage that left millions of Australians without access to the internet or cell service. The updated figures are a more than tenfold increase in the number of calls the telco initially reported from the outage … Read more
Communications giant Optus has revealed 10 times as more people were unable to connect to the triple-0 service during its major network outage than the company first reported. Optus told a Senate inquiry and the regulator last year that only 228 customers had failed to get through to the emergency line because of the November … Read more
Optus has conceded almost 2700 people were unable to contact triple-0 during a widespread outage last year — more than ten times the amount initially projected. The Senate was initially told only 228 customers were unable to call emergency services during a national outage on November 8 but today Optus revealed an additional 2,468 people … Read more
Almost 2,700 emergency calls during last year’s Optus outage failed to connect to a Triple Zero operator, 11 times more than the embattled telco first disclosed to the media regulator and the Senate. The company made the admission late on Tuesday, with at least 2,697 customers unable to reach Triple Zero operators during the nationwide … Read more
Optus says at least 2697 calls couldn’t reach triple zero during the November 8 outage that left millions without phone and internet access. Source link
Communications Minister Michelle Rowland says the telco industry must implement improvements. Credit: Alex Ellinghausen Communications Minister Michelle Rowland called the development “deeply disturbing.” “This new information will be considered by the ACMA as part of its independent investigation into Optus’ compliance with the Telecommunications [Emergency Call Provider] Determination 2019,” Rowland said. On Tuesday, Optus’ interim … Read more
I’m a federal politics and public sector reporter at The Canberra Times, with an interest in integrity, regulation, and social services. Contact me with tips and feedback at justine.landishanley@canberratimes.com.au. I’m a federal politics and public sector reporter at The Canberra Times, with an interest in integrity, regulation, and social services. Contact me with tips and … Read more
In short: Optus says close to 2,700 customers tried and failed to call emergency services from their mobile phones during the November 2023 network outage. This number is more than 10 times higher than what the telco previously told the Senate. What’s next? Optus says it is writing to each customer individually to apologise, and … Read more
Australia’s telecommunications regulator, the Australian Communications and Media Authority (ACMA), requires telcos to check on people who have tried to call emergency services during network outages but fail to get through. Optus said it would update the senate record and had given information to ACMA, which is investigating Optus’ compliance with its regulatory obligations. It … Read more
Today, Optus advised the Government that information it previously provided to the Australian Communications and Media Authority (the ACMA), the Source link