Australia’s second largest Telco Optus has admitted today that during their National service outage on November 8 last year, almost 2500 calls to Triple-Zero simply didn’t work. Source link
Around a thousand residents on the southern end of Queensland’s Russell Island have been left without mobile coverage and unable to call triple zero for days due to an Optus outage. It comes after another Optus outage left the same area in a mobile blackspot for 10 days from Christmas Eve until January 2. An … Read more
The updated figures are a more than tenfold increase in the number of calls the telco initially reported. Communications Minister Michelle Rowland said revised numbers were a “deeply concerning development” given the critical importance of the emergency service. “Today, Optus advised the government that information it previously provided to the Australian Communications and Media Authority, … Read more
“Today, Optus advised the government that information it previously provided to the Australian Communications and Media Authority, the Senate and the public about the number of unsuccessful triple-zero calls from mobiles during its nationwide outage on 8 November 2023 was not accurate,” she said on Tuesday. Source link
“Today, Optus advised the government that information it previously provided to the Australian Communications and Media Authority, the Senate and the public about the number of unsuccessful triple-zero calls from mobiles during its nationwide outage on 8 November 2023 was not accurate,” she said on Tuesday. Source link
Optus says close to 2,700 customers tried and failed to call emergency services from their mobile phones during the November 2023 network outage. This number is more than 10 times higher than what the telco previously told the Senate. So, what else will the Senate inquiry attempt to uncover? And what are the consequences? Australian … Read more
The new information will also be considered by ACMA as part of its investigation into Optus’ compliance with the Telecommunications (Emergency Call Provider) Determination 2019. In its own statement, Optus said it will continue to cooperate with investigations by the government, the Senate and ACMA into the outage. “Optus will also appoint an independent third … Read more
An Optus hack victim is fighting almost $5,000 worth of fines for offences she did not commit after cruel fraudsters stole her identity to set up a fake Go Get account in her name. High-profile Australian justice campaigner Janine Hendry was among millions of Australians who had their personal details stolen in the 2022 hack, … Read more
Telecommunications company Optus has disclosed it has logged at least 2697 calls to Triple Zero during its major network outage failed to connect, 10 times more when it only previously reported that only 228 customers had failed to get through to the emergency line. Customers failed to make calls because the outage lasted 12 hours. … Read more
Optus has revealed 2,697 customers were unable to contact emergency services through 000 on the day of its catastrophic outage on November 8 – almost 10 times higher than originally stated. Optus revealed in a media statement that there were an additional 2,468 customers who were unable to connect to emergency services during the outage. … Read more