By Alex Kim, Oren Brigg
Publication Date: 2026-08-10 16:00:00
AI bringing network support closer to the moment of Need
When someone reports, “The Wi-Fi is slow,” the hardest part is often not fixing the problem. It is figuring out what the problem actually is.
The request may begin with a user, move to the helpdesk, get escalated to a network team, and then make its way through several tools before anyone has enough context to act. By that point, the user is still waiting, the helpdesk is chasing information, and a network engineer may be investigating a symptom instead of a cause.
AI can change that experience by bringing network context into the places where support work already happens.
With Cisco’s new Model Context Protocol (MCP) servers, organizations can connect network data to AI-powered assistants, ticketing workflows, portals, and custom applications. The goal is not to add another destination for IT teams to monitor. It is to make the network more useful wherever a support decision needs to be made.