Blue Prism and Amazon Web Services have announced a global, multi-year strategic collaboration agreement.

The agreement aims to transform the way companies deliver intelligent automation. It expands on a wide range of automations that both companies have provided so far, such as Blue Prism Service Assist, which gives customers a 360-degree view of all customer interactions in the contact center.

Blue Prism will create Software-as-a-Service (SaaS) offerings on AWS, working closely with the AWS Intelligent Automation team to improve the intelligence and accessibility of Blue Prism’s digital robots. The company says this will allow digital robots to take advantage of the Amazon machine learning stack.

“It is time for companies to realize the potential of their workforce through intelligent automation amid tactical digital transformation efforts,” said Dan Ternes, chief technology officer, Blue Prism, APAC.

“The comprehensive functions of Amazon Web Service combined with Blue Prisms …



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