This is a guest post written by Bevar Ukraine, an AWS customer
When tens of thousands of Ukrainian refugees arrived in Denmark after Russia invaded Ukraine on February 24, 2022, they faced urgent questions about housing, healthcare, and legal rights—often while dealing with trauma and language barriers. In just three months, Bevar Ukraine developed an artificial intelligence (AI) virtual assistant that now helps volunteers support hundreds more people daily, creating a blueprint other humanitarian organizations can adopt.
Bevar Ukraine is an independent, Danish, non-profit humanitarian organization that delivers social and legal support to displaced Ukrainians as well as providing humanitarian aid to Ukraine. It has operated through volunteers since the 2014 launch who work closely with Danish public institutions, municipalities, commercial partners, and local communities.
AI helps manage thousands more queries
When demand for…
