The ITIL framework – the acronym borrowed from the earlier description of the Information Technology Infrastructure Library – focuses on aligning IT services with the needs of businesses, including activities such as IT service management (ITSM) and IT Asset Management (ITAM).

It has been owned by since 2013 AXELOS, a joint venture between Capita and the UK Cabinet Office. According to the company, its role is “to be responsible for developing, improving and promoting a range of best practice frameworks and methodologies”.

The release of ITIL 4 2019 was the first major update to the framework in more than a decade. It is therefore important for companies to know where they stand and what they can do.

Before the week of digital transformation, April 20-22 CloudTech spoke to Margo Leach (left), Chief Product Officer at AXELOS, about her career and the possible effects of ITIL 4 on …



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