Amazon Web Services is pushing deeper into agentic artificial intelligence for healthcare, taking aim at common administrative tasks such as scheduling, medical histories, clinical documentation and coding.
The agentic AI solution, Amazon Connect Health, is the first purpose-built AWS solution for healthcare providers, the company announced Thursday. Developed for healthcare providers and health technology companies, Amazon Connect Health offers five agentic AI capabilities that use natural language voice tech to support administrative work like patient verification and appointment scheduling for call center staff while also cutting down on manual work for clinicians by synthesizing patient medical histories and leveraging ambient tech to transcribe medical visits. The solution also streamlines medical coding after the patient-provider visit.
“In conversations with large health systems, AWS has found that staff spend up to 80% of call time on manual data…