Amazon Web Services announced Thursday the launch of Amazon Connect Health. This AI agent-powered platform is meant to help healthcare organizations automate repetitive administrative tasks, including appointment scheduling, documentation, and patient verification, among other things.
Amazon Connect Health is HIPAA-eligible and connects with electronic health record (EHR) software. The platform is currently partnered with EHR software providers, data integrators, and patient engagement companies, the company said.
This move is not the cloud giant’s first in the healthcare space, and it comes at a time when AWS is increasingly looking to grow its footprint in the $5 trillion U.S. healthcare industry. The company launched Amazon Comprehend Medical, a HIPAA-eligible natural language processor for unstructured medical data, in 2018, and it launched Amazon HealthLake in 2021 which is HIPAA-eligible Fast Healthcare Interoperability Resources (FHIR) infrastructure used to…
https://techcrunch.com/2026/03/05/aws-amazon-connect-health-ai-agent-platform-health-care-providers/