Amazon Connect has introduced time zone support for forecasting, which makes it easier for contact center managers to predict future demand. This update allows businesses to generate, view, and download forecasts in their local time zone. The feature also automatically adjusts forecasts for daylight saving time changes, ensuring accuracy in predictions. For example, if a contact center operates from 8 am to 8 pm US Eastern Time, the forecasts will shift accordingly when daylight saving time begins or ends. This time zone support streamlines the daily operations for managers, providing convenience and efficiency in planning.
The time zone support for forecasting is now available on all AWS Regions where Amazon Connect agent scheduling is accessible. To start scheduling Amazon Connect agents with this new feature, visit the provided link. This enhancement offers contact center managers more control and visibility into future demand, enabling better planning and resource allocation. With accurate forecasts tailored to their time zone, businesses can optimize operations, enhance customer service, and improve overall efficiency.
In conclusion, the introduction of time zone support for forecasting in Amazon Connect is a significant advancement for contact center managers. This feature allows businesses to generate, view, and download forecasts in their local time zone, with automatic adjustments for daylight saving time changes. Contact center managers can now rely on accurate predictions to better plan for future demand, improving operational efficiency and customer service. The availability of this feature on all AWS Regions with Amazon Connect agent scheduling further enhances its accessibility and usability for businesses. Overall, this enhancement provides a valuable tool for contact center managers to optimize resource allocation, improve planning, and enhance overall performance.
Article Source
https://aws.amazon.com/about-aws/whats-new/2024/06/amazon-connect-time-zone-support-forecasts