While the current generation iPhones from Apple are waterproof, if your handset is damaged, if liquid seeps inside and blows out the internal circuit, you shouldn’t expect warranty coverage. Unfortunately, the tech giant may not have fully disclosed these details in its marketing material as Apple is currently being sued in New York in a class action lawsuit.
Lawsuit alleges Apple overestimated how waterproof its iPhones really are
The lawsuit was filed in the U.S. District Court for the southern borough of New York on Saturday, with Antoinette Smith listed as a plaintiff, according to AppleInsider. The class action lawsuit said Apple overestimated the water resistance of its iPhones and mentioned that the IP protection class was not adequately qualified due to disclaimers for small print.
The certification levels are based on tests performed on static or pure water, not pool or sea water. This could mean that an iPhone that was accidentally or intentionally dropped in a pool or the ocean will not be covered by warranty if the device behaves erratically or stops working. There is also a small indicator on the inside of iPhones that turns red when the indicator comes in contact with water. It can be easily identified by Apple staff when the owner is calling it for warranty coverage.
The lawsuit also states that Apple is suggesting that users wash areas of the iPhone that have come in contact with various liquids, such as coffee or juice. However, the lawsuit says Apple could use this method to deny customers warranty coverage, as flushing an iPhone could also cause water to get inside its innards. Smith claims that the iPhone 8 she bought came in contact with water.
Smith was denied cover when attempting to have Apple repair the model. This would mean that Smith would have to pay for the repairs out of pocket, sell the device at a much cheaper price, and buy another phone. Smith says she would buy another iPhone if she was sure that Apple’s claims about water resistance were more compatible with daily smartphone use than with controlled lab tests.
The lawsuit calls on Apple to correct its marketing, pay the damages, lawyers and experts, and any other relief granted by the court. We’ll see how this works, but despite devices with IP protection, phone manufacturers never gave a warranty on devices that have been damaged by water. It’s a rule set in stone, and iPhone users should be a little more careful around liquids or bodies of water such as pools.
News source: AppleInsider