• An Amazon Web Services outage on Tuesday brought down the apps Amazon uses to communicate with its frontline workers.
  • This led to confusion among the delivery and warehouse workers and caused “chaos” in the logistics processes.
  • The outage will likely result in delays in delivery for Amazon packages, employees told Insider, although some backlogs were fixed by Wednesday.

A widespread Amazon Web Services outage on Tuesday disrupted the systems Amazon uses to run its warehouse and delivery operations, creating a backlog of packages that could cause shipping delays before the holidays.

When some fulfillment facilities went back online on Wednesday, workers started sorting what some on social media described as a seemingly endless backlog of packages.

“Loads of full tote bags between the aisles,” a person who posed as a delivery station in Nevada …



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