By Todd Bishop
Publication Date: 2026-03-05 14:00:00
Amazon Web Services is expanding into AI for healthcare, launching a new agentic system that can handle patient calls, document clinical visits and automatically generate billing codes.
Amazon Connect Health, announced Thursday morning, is the first industry-specific extension of the cloud giant’s Amazon Connect system for call centers, which crossed the milestone of a $1 billion annual revenue run rate last year.
It will compete in part with rival Microsoft, which acquired Nuance for $19.7 billion in 2022 and has embedded its DAX Copilot ambient documentation tool into major electronic health record systems. AI scribe startups have raised hundreds of millions of dollars to…