Two years into its planned revamp of Alexa into a smarter voice assistant with generative artificial intelligence (AI) at its core, Amazon is running into deployment roadblocks that range from hallucinations to organizational challenges.
In an interview with the Financial Times, Rohit Prasad, who leads the artificial general intelligence (AGI) team at Amazon, said the company is still trying to solve problems such as hallucinations, where the AI model makes things up, as well as…
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https://www.pymnts.com/amazon-alexa/2025/amazon-hits-snags-in-revamping-alexa-into-agentic-ai/
