Airlines Have Lagged in AI – How They Are Using it Now

United Airlines is embedding AI throughout the company.

That’s what its CEO, Scott Kirby, told investors earlier this year as he outlined some of the company’s work.

While online travel agencies, travel tech companies, and some hotel brands have been talking about generative AI since shortly after its release in 2022, airlines have generally taken more time to jump on board. But that’s changing. More of them have been…