Amazon Web Services experienced two outages caused by its own AI tools. The incidents involving the Kiro AI development tool and Amazon Q Developer have raised doubts within the organization about the rollout of autonomous AI assistants.
In December, AWS experienced a 13-hour outage after engineers allowed their Kiro AI tool to make certain changes. According to four sources from the Financial Times, the autonomous tool decided that the best solution was to “delete and recreate the environment.” The outage affected a system that allows customers to explore the costs of AWS services.
It was the second time in a short period that an Amazon AI tool was at the center of a service outage. “We’ve already seen at least two production outages [in the past few months],” a senior AWS employee told the FT anonymously. “The engineers let the AI [agent] resolve an issue without intervention. The outages were small but entirely foreseeable.”
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