AI therapists can’t replace the human touch | letter

Artificial intelligence offers many benefits to society, but it should not replace the human support that is essential to mental health care (‘It cannot provide nuance’: UK experts warn AI therapy chatbots are not safe, 7 May). Instead, tools such as chatbots should be used to complement existing services that reduce loneliness and help those who require mental health support.

AI cannot replicate genuine human empathy and there is a risk that it creates an illusion of connection rather…