AI is speeding up insurance claims, but at what cost?

AI is speeding up insurance claims, but at what cost?

[KENNEDY FELTON]

Artificial intelligence is making its mark across industries from retail to finance. Now, some health insurance companies are using it to speed up claims and tailor coverage. But how likely is it that your next policy will be powered by AI?

“I got a call into the operating room that UnitedHealthcare wanted me to call them about one of the patients that was having surgery today who’s actually asleep having surgery,” said Dr. Elisabeth Potter, a plastic…

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