RingCentral has launched an AI Receptionist (AIR), marking its agentic AI debut.
As the name suggests, the solution is an AI phone agent that autonomously handles inbound customer calls.
When it is not certain of a helpful response, it routes the customer through to the best-placed agent, replicating the role of a traditional receptionist.
The company has described the move as marking its “foray into agentic AI”.
Businesses with “any budget” can…
Article Source
https://www.cxtoday.com/conversational-ai/ringcentral-launches-ai-receptionist-enters-agentic-ai-arena/
