With over three decades of experience in the sector, it’s fair to say that ComputerTalk knows a thing or two about contact centers.
The CCaaS vendor has seen it all; from the evolution of IVRs in the 90s, to the birth of cloud and omnichannel offerings in the 2000s, to the popularization of CCaaS platforms in the 2010s.
And, of course, the company has been in the middle of the action during the widespread adoption of AI in recent times.
Yet, according…
Article Source
https://www.cxtoday.com/contact-center/work-smarter-faster-computertalk-innovative-approach-to-contact-center-ai/
