After two years of rapid Generative AI adoption, the next big evolution is here: Agentic AI. Unlike previous AI technologies, this one operates with greater autonomy, solving multi-step problems with little to no human supervision—making it particularly well-suited for the CX space. That said, Agentic AI is also set to drive a significant increase in digital customers, which should not be taken lightly.
“Digital customers, or ‘machine…
Article Source
https://www.cxtoday.com/contact-center/agentic-ai-powering-the-next-generation-of-digital-customers-content-guru/
