The business process outsourcing (BPO) market is massive. The industry’s market cap reached over $300 billion in 2024 and is forecasted to be over $525 billion by 2030.
Enterprises lean on BPOs because they provide a cost-effective way to perform necessary and high-volume, yet mundane and repetitive work – like customer support, outsourced IT, and financial claims processing – that they do not want to handle themselves. The…
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