Amazon Connect agent workspace now supports audio optimization for Citrix and Amazon WorkSpaces virtual desktops – AWS

Amazon Connect agent workspace now supports audio optimization for Citrix and Amazon WorkSpaces virtual desktops – AWS

Amazon Connect agent workspace now supports the ability to redirect audio from Citrix and Amazon WorkSpaces Virtual Desktop Infrastructure (VDI) environments to a customer service agent’s local device. Audio redirection improves…

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https://aws.amazon.com/about-aws/whats-new/2025/01/amazon-connect-agent-workspace-audio-optimization-citrix-workspaces-virtual-desktops