After a year on the market, AWS beefed up its Amazon Connect contact center as a service generative AI agent with personalized recommendations, company-specific language, and legal needs.
The customer service agent assist tool, Amazon Q in…
Article Source
https://www.techtarget.com/searchcustomerexperience/news/366613739/AWSs-Amazon-Q-in-Connect-adds-more-contact-center-GenAI
