Telco Singtel Optus has offered eligible post-paid customers, both businesses and consumers, an extra 200GB of data as compensation for the massive outage on Wednesday.
The extra data can be used from 13 November onwards until the end of the year. Customers have been advised to visit the Optus Web site to find out how to add the extra data to their plans. No mention was made of pre-paid plans.
In a statement on Thursday, Optus chief executive Kelly Bayer Rosmarin said: ““We’re deeply sorry for yesterday’s outage. We know how important connectivity is to all our customers, and that we let you down.
“We truly appreciate our customers’ patience and understanding as we worked to restore our operations yesterday.
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“We know that there is nothing we can do to make up for yesterday and what customers want most is for our network to work all the time — which is our number one priority — but we also want to acknowledge their patience and loyalty by giving them additional data to help during the holidays, when so many people consume more data with friends and family.”
Optus mobile and broadband services went down at 4am on Wednesday and services were fully restored only by the evening, meaning that the telco, which has 10.2 million customers, was offline for about 14 hours.
The Optus statement issued on Thursday did not specify the problem that brought the network down, but said: “In common with major global telecommunication networks, the Optus network is designed with multiple layers of fall back and redundancy.
“At the heart of this is a modern intelligent router network developed with the world’s leading vendors.
“Despite this, a network event yesterday [Wednesday] triggered a cascading failure which resulted in the shutdown of services to our customers.
“Our engineers are investigating thoroughly and we will learn from this outage and continue to improve. We welcome, and intend to co-operate fully with, the government investigations.”
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