Amazon Connect Cases now offers built-in case management capabilities in the AWS Asia Pacific (Seoul) and Asia Pacific (Tokyo) regions. This feature allows contact center agents to efficiently address and resolve customer issues that require multiple conversations and follow-up tasks.
The availability of Amazon Connect Cases has expanded to include various AWS Regions such as US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Singapore), and Asia Pacific (Sydney). To learn more about Amazon Connect Cases and get started with this tool, visit the Amazon Connect Cases Web page and documentation for more information.
Article Source
https://aws.amazon.com/about-aws/whats-new/2024/06/amazon-connect-cases-additional-asia-pacific-regions
