By Thor Olavsrud
Publication Date: 2026-11-13 10:00:00
Cisco Systems, a giant in networking, cybersecurity, and AI, is leveraging a combination of agentic AI, traditional AI, and automation to transform its business from top to bottom.
Liz Centoni, EVP and chief customer experience officer, is at the helm of the company’s $15 billion services business, an organization of 20,000 employees responsible for professional services, customer success, technical support, and the renewals engine for software and services.
In 2024, she led the company’s $28 billion acquisition of Splunk. Today, the 26-year Cisco veteran is helping guide the multinational tech conglomerate’s transformation into an AI-native company in terms of internal operations and what it delivers to its customers.
