By Joanne Taaffe
Publication Date: 2026-11-12 06:50:00
An increasing number of telcos are building AI skills libraries to organize and manage how AI systems perform recurring operational tasks. And as their use grows, Vodafone and Microsoft are among the companies that would like to see TM Forum standardize how agents access Open APIs within skill libraries.
AI skills libraries stock standardized, reusable modules that AI agents can draw on to perform multi-step operational tasks. People and agents can request tasks using natural language, doing away with the need for code to tap into technical resources.
In an interview with TM Forum’s Insight, Hitesh Kumar, SVP and Head of Consumer Tech & Digital Innovation describes how IOH’s internally developed AI library lets people use natural language to access a range of skills from architecture and scaling to storage and pipeline management.
“If you have never done coding in your life, you would still be able to do full-stack development using IOH’s skills for front-end, Java back-end,…
