ISG names Accenture, Capgemini, Cognizant, DXC Technology, Genpact and TCS Leaders in both categories; NTT DATA and Presidio are Rising Stars.
https://www.stocktitan.net/news/III/amazon-connect-expands-customer-service-gk95ec5ar4it.html
Amazon's customer-service platform is the focus of a report assessing 44 providers.
