By Marcus Law
Publication Date: 2026-10-07 21:10:00
Collaboration platforms have spent the past two years adding AI one feature at a time: a meeting summary here, a drafted reply there. At WebexOne 2026 in Austin, Cisco set out to change the starting point. The new Webex App is designed around people and AI agents working side by side, with agents able to join spaces, meetings and calls as members of the team.
Amit Barave, VP and GM of Webex Suite and AI at Cisco, tells UC Today that the question for buyers has moved on from whether a platform can handle messaging, meetings and calling.
It’s about how you accomplish the flow of work with agents in the loop, humans in the lead, models in the loop.
Barave says the redesigned app gives AI “a new home” in Webex, positioning it as the user’s AI at work, with trust and security controls brought into view rather than buried in admin settings.
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