By Duncan Riley
Publication Date: 2026-10-05 14:00:00
Governed communications startup LeapXpert Inc. and Cisco Systems Inc. today unveiled an integration that lets Webex users message clients on WhatsApp without leaving the collaboration app.
The integration takes aim at client conversations that compliance teams cannot see. Messaging in Webex has mostly run between colleagues at the same company, and the chats those employees have with clients tend to happen in consumer apps outside anything the employer controls. WhatsApp is the first such network LeapXpert is bringing into the platform, with others to follow.
Because the setup runs on the Webex credentials employees already have, nobody needs a second login to text an outside WhatsApp contact from a desktop or a phone. Each message passes through data loss prevention whichever way it is traveling, so a client’s reply gets the same screening as the employee’s original note. LeapXpert keeps the complete conversation for archiving.
The two companies said the tie-up brings governed…
