Cisco Deploys Custom AI Agent To Entire 90,000-Person Workforce

By PYMNTS
Publication Date: 2026-08-27 23:20:00

Cisco is rolling out its artificial intelligence (AI) agent, MyAgent, to 90,000 employees, Thimaya Subaiya, executive vice president, operations at Cisco, said in a Thursday (Aug. 27) blog post.

MyAgent is built on Cisco’s secure, governed, multi-model agnostic AI platform, Circuit, and allows employees to access approved large language models, agents and enterprise data, according to the post.

MyAgent performs supervised autonomous workflows across Outlook, Webex, Jira, SharePoint and other applications; enables employees to delegate work by defining an objective and allowing the system to coordinate the necessary steps; and connects across systems, per the post.

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A key feature of MyAgent is that it remembers users’ preferences, past interactions and context over time. This capability enables…

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