By Bill Chhor, Xuan Chen, Ephraim Kakumani
Publication Date: 2026-08-04 15:37:00
The threat landscape for enterprise voice is evolving. Learn how Cisco IT used AI to eliminate a hidden cost center and a compliance liability at scale—before regulators or fraudsters forced our hand—achieving a 70% reduction in toll fraud and a 60% reduction in manual investigation effort.
The Challenge: When traditional defenses fall short
The impact of nuisance calls to the enterprise is not a minor inconvenience—it is a growing business liability. Across industries, organizations can lose millions to toll fraud, drowning their security teams in manual investigation work, and exposing themselves to regulatory scrutiny, all while their employees are interrupted by relentless robocalls that erode trust in the tools meant to connect them. For most enterprises, the defenses in place today were built for a threat landscape that no longer exists.
At Cisco IT, we manage one of the largest enterprise voice environments in the world. As the…
